Everything we ship and improve — in one place.
A new campaign report helps you understand what happened after each send, so you can evaluate performance and plan the right follow-up. See how many messages were sent, delivered, read, and replied to — and check every recipient's status to spot successful messages or ones that need attention.
Open a customer's conversation directly from the Contacts page — whether you're in the table view or the Kanban view. Review contact details and open the chat from the same place, without hunting for it in the Chats page.
Agents and Managers can now create and update tags directly — no need to loop in an admin every time. Add new tags on the fly and adjust existing ones to match how your team organizes contacts.
Create your tags — Tag management is now easier for your team
Agents and Managers can now create and update quick replies directly, so the team can prepare frequent responses on the fly — no admin required. Reply faster and keep answers consistent across your team.
Organize your quick replies — Quick replies management is now easier for your teamTrack every customer's journey in a clear Kanban board and move contacts between stages with drag-and-drop — so you know where every deal stands at a glance.
Ship approved templates faster. Pick a ready-made WhatsApp template as your starting point and tailor it to fit your brand voice.
Capture important details while you talk to a customer in a side notes panel right inside the chat, and return to them anytime.
Keep the conversation in context. Reply to a specific message and your response appears threaded to the original.
Try it now — Reply directly to any message
Acknowledge a message without typing a reply — drop a quick emoji reaction on any message in the chat.
Try it now — React to messages with emojis
Drop emojis straight into your reply from the composer — for warmer, more expressive conversations.
Try it now — Emoji picker inside the composer
Reach your templates faster from inside any chat, and spin up a new template right from the same panel.
Create a template — A faster WhatsApp templates panelGive your team more autonomy — Admins, Managers and Agents can now access WhatsApp templates and create new ones on their own.
Manage team access — Templates available to your whole teamCreate custom stages for your customers — new lead, interested, converted — and track them right from your inbox and contacts.
When a customer reaches you through a Meta ad, Flovoo captures the ad details automatically and shows them in the conversation and contacts.
Getting help is easier than ever. From the new Support menu, open the help center, chat with our team, create a ticket, or follow updates — without leaving the platform.
Use dynamic variables inside WhatsApp templates to send each customer a personalized message automatically.
Learn more — WhatsApp template variablesPut your most-used replies first to reach them faster mid-conversation.
Organize quick replies — Reorder quick repliesIt's now easier to see each channel's status, when it last changed, and the right action to take — so you spot and fix issues faster.
Learn more — Clearer channel statusCustomize column order to read your data the way you like.
Build your view — Flexible contact viewsFollow your conversations, get real-time notifications, and manage your team from anywhere with the Flovoo app.
We're adding more flexible controls for sending WhatsApp campaigns, plus reports and analytics to track performance better.
Coming soon — full tracking for your Meta and other ad campaigns with detailed reports and analytics that tie every conversation back to its source, so you know which campaign drives your best customers.
And many more features and improvements on the way — built around what our customers ask for.
We build many of our features from your suggestions. Share an idea and we'll take it into account.
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